Introduction

Welcome to Bitbuy, a trusted cryptocurrency trading platform. This guide provides a comprehensive walkthrough for logging into your Bitbuy account securely, covering every step from account creation to advanced security features.

Whether you are a new user or returning, understanding the login process is crucial for safe and efficient account management.

Account Creation

Signing Up

To access Bitbuy, you need an account. Follow these steps:

1. Go to the Bitbuy official website.
2. Click on Sign Up.
3. Provide your email, create a strong password, and agree to the terms of service.

Identity Verification

Bitbuy requires identity verification for account activation. Submit the required documents such as:

• Government-issued ID
• Proof of address
• Selfie for identity confirmation

Logging In

Standard Login

1. Go to the Bitbuy login page.
2. Enter your registered email address.
3. Enter your password.
4. Click Login.

Using Single Sign-On

Bitbuy supports OAuth login through trusted providers for faster access.

• Google Sign-In
• Apple Sign-In

Security Measures

Password Best Practices

• Create a unique, strong password for your Bitbuy account.
• Change your password periodically.
• Never share your password with anyone.

Two-Factor Authentication (2FA)

Enable 2FA for an extra layer of security using:

• Authenticator apps (Google Authenticator, Authy)
• SMS-based verification

Recognizing Phishing Attempts

Always check the website URL and email sender. Bitbuy will never ask for your password via email.

Troubleshooting Login Issues

Forgot Password

Click on Forgot Password and follow the instructions to reset your password securely.

Account Locked

Multiple failed login attempts may temporarily lock your account. Wait 15-30 minutes or contact support.

Browser Issues

• Clear browser cache and cookies.
• Try using a different browser or device.

Logging In on Mobile

Bitbuy Mobile App

Download the Bitbuy app from App Store or Google Play. Open the app and enter your credentials to log in.

Mobile Browser Login

You can also log in via a mobile browser using the standard login process. Ensure your browser is updated to the latest version.

Two-Factor Authentication (2FA)

Setup 2FA

1. Go to account settings.
2. Click Enable 2FA.
3. Scan the QR code with your authenticator app.
4. Enter the generated code to confirm setup.

Recovery Options

Store backup codes in a secure location to regain access if your 2FA device is lost.

Frequently Asked Questions

Can I log in from multiple devices?

Yes, but always ensure secure connections and 2FA is enabled.

How do I reset my 2FA?

Use your backup codes or contact Bitbuy support.

What to do if I suspect account compromise?

Immediately change your password and contact support to secure your account.

Support

If you encounter issues during login, reach out to Bitbuy support via:

• Email: support@bitbuy.ca
• Live chat on the official website
• Social media support channels